Imperfect progress: Cashless tolls carry an array of questions, concerns

The Editorial Board | Thursday, November 14, 2019, Pittsburgh Post-Gazette

The Pennsylvania Turnpike’s announcement that it will move to a completely cashless toll system by 2021 is being heralded as a mark of progress, an advance in technology that will reduce traffic and idling on the turnpike. But this progress comes at a cost that should not be overlooked — specifically, the loss of 600 jobs.

Automation has made the elimination of toll booth attendant positions something of an inevitability. In fact, Pennsylvania is late to the party. Dozens of toll agencies throughout the country already have gone cashless, and the resulting data indicates improved safety and mobility on toll roads.

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